Where is my CRM Software ?

Where does the CRM Software Get Installed ?

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Program Files

On a 32-bit PC, the program files are installed to this location, by default.

     c:\program files\amphis software\amphis customer v3.0

On a 64-bit PC, the program files are installed to this location, by default.

     c:\program files (x86)\amphis software\amphis customer v3.0

If you cannot see the files...

Amphis Customer.exe
Amphis Customer.exe.config
customer.chm
Amphis.Customer.Data.Types.Customer.dll

... in either of those folders, then Amphis Customer is not installed on this PC (unless someone chose to install it somewhere different - you could try looking in Control Panel->Programs to check if Amphis Customer is installed.

Folder Options

Depending on your Folder Options you may not see the file extension, so you may only see the files as...

Amphis Customer
Amphis Customer
customer
Amphis.Customer.Data.Types.Customer

If you cannot see the file extensions eg .dll, go to Control Panel, Folder Options (on Windows 7 this will be Control Panel, Appearance and Personalization, Folder Options) click the View tab, untick Hide extensions for known file types and click OK.

There should be some other files in the folder too.

Icons and Shortcuts

If Amphis Customer is installed, you should see a shortcut icon on your desktop like this...

CRM Software Shortcut

and a menu option on the Start Menu like this...

CRM Software Menu

Missing Desktop Icon

If either shortcut or menu is missing, you can right-click and drag the Amphis Customer.exe file from the Program Files location given above onto your desktop and create a new shortcut. Just hold the right mouse button down as you drag the file onto your desktop. When you release the right mouse button, select Create shortcuts here.

Create Windows Shortcut

To run Amphis Customer, click the menu or double-click the shortcut icon or double-click the Amphis Customer.exe file.

If the Amphis Customer files are not present in c:\program files (x86)\amphis software\amphis customer v3.0 or c:\program files\amphis software\amphis customer v3.0 then Amphis Customer is not installed on this PC unless someone explicitly chose to install Amphis Customer in a different location. You can look in Control Panel->Programs to check if Amphis Customer is installed.

The Feature You Are Trying to Use is on a Network Resource That is Unavailable

If you see the error "The Feature You Are Trying to Use is on a Network Resource That is Unavailable", this is normally caused by a problem with the Desktop icon. Simply delete the Amphis Customer icon from your desktop and recreate it by dragging the amphis customer.exe file onto your desktop as above.

Installed Programs

If you go to the Start Menu, Control Panel, Programs (or Add/Remove Programs or Programs and Features) you should see Amphis Customer listed in the Installed Programs list. DO NOT uninstall Amphis Customer as this will also remove the local Amphis Customer Database.


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CRM Case Studies

CRM Case Studies