CRM Software Troubleshooting
What you can do if your PC or disk has crashed or your software stops working
It's rare, but sometimes your PC may crash or you may not be able to run your software, so what can you do ?
Before you change anything, make sure you have a backup of your database (customer.mdb), your documents folder and your templates folder. (If you are using SQL Server, make sure you have a backup of your SQL Server database).
Do not uninstall Amphis Customer as this will delete the database file (customer.mdb).
If your PC or hard disk has completely crashed and you need to install the software on a new PC, we have full instructions here Move CRM Software to new PC
If you can get to the Amphis Customer main screen, but you can't access your customer records, we recommend running a Microsoft Access Compact and Repair - see Compact and Repair database
If you cannot get to the main Amphis Customer screen, this is more serious and is normally a problem with the Microsoft Windows Framework Software - see Microsoft .Net Framework Problems (bottom of page)
We also have a Troubleshooting Guide to Setting Up a Shared Customer Database which may help with configuration issues with multi-user installations.
If you still have problems, on the Customer Support menu, click Email Support Files to Customer Support to send a log file for Amphis Software Support to look at.
.Net Framework problems
If you cannot get to the Amphis Customer main screen, check for event log entries in Control Panel->Administrative Tools->Event Viewer. Click Windows Logs. Click Application. Look for messages that are Errors rather than Information. If you see errors relating to the Microsoft .Net Framework, that is a clue that the issue may be caused by a problem with the Microsoft .Net Framework.
On Windows XP, you can go to the Control Panel->Administrative Tools->Add/Remove Programs and remove .Net Framework 2.0 and re-install it.
On Windows Vista and Windows 7, the .Net Framework is part of the operating system so it's more difficult to fix, but one option may be to install a Microsoft Windows service pack which would also include upgrades to the .Net Framework.
