CRM Software Installation Problems

Problems With CRM Software Installation

This software requires Microsoft .Net Framework 2.0 (on Windows Vista or Windows 7)

If you see this error on Windows Vista or Windows 7 please click the Start Menu (bottom left of the screen), click Control Panel and click Programs and Features. On the left of the displayed form, you should see a link to Turn Windows features on or off.

Click the Turn Windows features on or off link. If prompted, click Continue. It may take a few seconds to display the currently configured Windows features. Look for Microsoft .Net Framework 3.0. It should be ticked and have a blue/green square to the left of it.

If it isn't ticked, click in the square to enable it and click OK. You should now be able to install Amphis Customer. If you still see an error message when you try to install Amphis Customer, please Email Customer Support

The advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.

If you see this error

"The advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic."

This is normally when Group Policy is in use.

Group Policy is a set of rules which control the working environment of user accounts and computer accounts. Group Policy provides the centralized management and configuration of operating systems, applications and users' settings in an Active Directory environment. In other words, Group Policy in part controls what users can and can't do on a computer system.

If you see this error when trying to install our software, we have a workaround here but if you still have problems please email customer support

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Microsoft .Net Framework

Amphis Customer requires the Microsoft .Net Framework v2.0 to be installed. This comes with Microsoft Windows Vista but if you use Microsoft Windows XP or an older version of Windows, you might not already have it installed. You can install it from here.

On that web page, just click on the Download button (see screenshot below), then click Save and save the download to your hard disk. Then click Open Folder and double-click on the file dotnetfx.exe to install the software.

 

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Microsoft Windows Installer

If you see a message that says you need to install a newer version of the Microsoft Windows Installer, you can install it from here.

On that web page, just click Continue (see screenshot below)

 

and then when the button changes to this

 

scroll down until you see these 3 Download buttons

 

and click on the third Download button to download the Windows Installer .exe file.

Then click Save and save the download to your hard disk. Then click Open Folder and double-click on the WindowssInstaller .exe file to install the software.

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Microsoft Jet Engine

Amphis Customer CRM Software requires the latest Microsoft Jet Engine files to be installed. This comes with Microsoft Windows Vista and with Microsoft Windows XP Service Pack 2, but if you haven't got it installed you might see an error message like this displayed.

     The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine.

You can click here for full information on installing the latest version of the Microsoft Jet Engine, or if you are using Windows XP, you can just click here to install the latest version.

If you are using Windows 2000, you can just click here to install the latest version of the Microsoft Jet Engine files.

Microsoft Windows Vista and Microsoft Windows XP Service Pack 2 already have the latest version of these files.

For information on Microsoft Windows XP Service Pack 2 click here

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Amphis Customer CRM Software requires the Microsoft MDAC components to be installed. If you have successfully installed Amphis Customer, but the application fails to run, click here to install Microsoft MDAC components.

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For full installation instructions, please click here

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Generating Documents

In order to generate documents eg Quotes and Invoices, Amphis Customer CRM Software requires Microsoft Word to be installed. Amphis Customer supports Word 2003 and later versions. If you attempt to create documents using earlier versions of Word you will see error messages displayed.

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Email Customer Support

If you cannot find the answer to your problem on the Support Pages, please click here to email customer support.