CRM PC Problems

Fixes for a Crashed CRM PC

Download Contact Management Software     Reached the Final for a CRM Award in the Software Satisfaction Awards 2011 Reached the Final for a CRM Award in the Software Satisfaction Awards 2012

CRM Software Solutions

If a PC running your Amphis Customer CRM Software crashes, what can you do ? Maybe the hard disk has died or a virus has wiped the disk, so what can you do ?

Quick Overview

What you need to do depends on what you were using that PC for. Let's imagine the PC is called PC1 and look at 3 possible scenarios :-

  • Scenario A There is only one user of Amphis Customer and the database, documents and templates were all stored on PC1.

  • Scenario B There is only one user of Amphis Customer but the database, documents and templates were all stored on a separate disk on a separate PC.

  • Scenario C There are multiple users of Amphis Customer and the database, documents and templates were all stored on a separate disk on a separate PC.

CRM Solutions

Scenario A

In this scenario, all the data, documents and templates are stored on the same PC as the Amphis Customer software. If you cannot access the data on the hard disk then the best solution is to download and install the Amphis Customer software onto a different PC eg PC2 and then copy the database, documents and templates from your latest backup onto PC2. See Restore CRM From Backup

Scenario B

In this scenario, the data, documents and templates are stored on a separate PC so you haven't lost any data, documents or templates. All you need to do is download and install the Amphis Customer software onto a different PC eg PC2 and then go into Tools->Configuration in Amphis Customer and configure the locations to use for the database, documents and templates so that Amphis Customer is using the same data, documents and templates as before.

Scenario C

In this scenario, the data, documents and templates are stored on a separate PC so you haven't lost any data, documents or templates. As per Scenario B, all you need to do is download and install the Amphis Customer software onto a different PC eg PC2 and then go into Tools->Configuration in Amphis Customer and configure the locations to use for the database, documents and templates so that Amphis Customer is using the same data, documents and templates as before.

Cannot Connect to the Database

(Please note these suggestions don't apply to users who have upgraded to use SQL Server for the database).

If you can access the contents of the disk ok and you can browse to the customer.mdb file but you cannot connect to the database from within Amphis Customer, then try these tips.

  • If the database is on a separate PC, check that no-one has switched off that PC.

  • If you see an error saying that the database file is missing, go into Windows Explorer and check you can browse to the location where the database file exists. (Note: this doesn't apply to users who have upgraded to SQL Server). Maybe there is a network problem preventing your PC from accessing the customer.mdb file on the remote disk.

  • If you can browse to the database file but you cannot connect to it from Amphis Customer, then it's possible something has corrupted the database file. Try running the Database Maintenance Tool (see below) on the PC where Amphis Customer is running to see if that can connect to the database and fix it. If that doesn't help, try opening the customer.mdb file in Microsoft Access which will automatically detect and attempt to fix any errors. If that fails, you may need to resort to using your latest backup of the customer.mdb file. If you experience any problems with the supplied Microsoft Access database file we recommend upgrading for free to Microsoft SQL Server Express. See Upgrade to SQL Server Express

See Solutions to CRM Problems

One-click Database Maintenance

It's just one click so there's no excuse for not running this at least once per week (and ideally once every day) to keep your database in tip-top condition. (Note: this is not relevant or useful for users who have upgraded to SQL Server). See free Database Maintenance application

Compact and Repair Microsoft Access Database