Software to Send SMS Text Messages with Twilio
CRM Software Twilio Integration
CRM Software - Send SMS Text Messages using Twilio
With our CRM Software you can Send SMS Text Messages by simply clicking a SMS button on the Customer Details screen and entering a message. The Software automatically uses the correct cell/mobile number for the customer and sends the SMS Text Message using Twilio.
You can also Send Bulk SMS Messages to multiple contacts from the Mail Merge menu. Simply select a Group to send to, enter the message to send, and click Send Bulk SMS.
If the SMS Message has been successfully sent, it is recorded in the Customer History for the customer.
Twilio CRM Integration
You'll need to set up an account with Twilio for this to work. You'll receive an Account Sid, an Auth Token and a telephone number to send SMS messages from which you can enter into Amphis Customer.
Twilio is connected to carrier networks globally and supports sending SMS messages in 196 countries. Twilio is connected to over 1000 mobile carriers and supports sending SMS messages in countries in North America, South America, Europe, Asia, Oceania, Africa and the Middle East.
If you select the Options->Configure Twilio SMS menu you'll be able to enter the details supplied from Twilio and send a SMS test message.
Then you'll be able to send SMS messages to individual contacts or groups of contacts within Amphis Customer.
Note: If you are sending SMS messages while in Twilio Trial mode, the 'To' phone number must be verified with Twilio and the SMS message will say that it was sent in Twilio trial mode.
Missing DLL File
The Twilio support requires 2 new DLL files to be installed and these are installed as part of the standard install package. Should these files be missing for any reason you will see the following error message.
The solution is to download the following file http://www.amphis-software.com/twilio.zip and save it to your desktop. Then open the file, click Extract All Files, save both files to the folder c:\program files (x86)\amphis software\amphis customer v3.0 and restart Amphis Customer. (On a 32-bit PC the folder would be c:\program files\amphis software\amphis customer v3.0)
Web and Mobile access to your CRM Data
For information on Web and Mobile access to your CRM Data including using iPhone, iPad, Android, Mac, Windows Phone and other phones and tablets, see Web and Mobile access to CRM Data.