CRM Software Case Study

CRM Software Case Study - Apex Labels

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Client Name: Apex Labels
CRM Software Used: Amphis Customer
Used Since: 2008
Number of Users: Initially 1, now 3
Number of Customer Records: Thousands
Number of Quotes/Invoices created: Approx 40 invoices per month, 60 quotes per month


CRM Software Case Study

Based in Portsmouth, UK, Apex Labels are manufacturers and printers of a specialist range of self adhesive labels for a wide variety of applications and industries and have been satisfying printing needs since 1980. With a high commitment to customer service and satisfaction the team at Apex Labels pride themselves in 'going that extra yard' to ensure that your experience with them is both enjoyable and stress free.

In 2008, Apex Labels were looking for an easy to use system to produce quotes and then generate invoices from the quotes as well as generating job sheets.

Apex Labels considered many different options before choosing Amphis Customer for its ease of use, and they imported their existing customer data into Amphis Customer v2.6.

Since then Apex Labels have been using Amphis Customer as their CRM package and have upgraded (for free) to the latest 3.0 version.

Apex Labels create around 40 invoices and 60 quotes per month and they also use the Statements and Job Sheets functionality. The Export to Sage facilities in Amphis Customer enable them to extract customer details and transactions into their Sage Accounting Systems. They also use some custom reports created for free by Amphis Software Support.

"Because of the way we work we also use job sheets for each order. We email quotes, invoices and statements directly from Amphis. We started with one copy and now have 3 in regular use. We find it very easy to use and all relevant information is instantly available on screen. It's also easy to get the invoices into Sage for our accountant to work with. The support is excellent and the free upgrades are driven by customer input. This is truly a system suitable for every business."

Vic Short
Apex Labels (UK) Ltd

www.apexlabels.co.uk



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