CRM Software Case Study

CRM Software Case Study - Advance Moves

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Client Name: Advance Moves / Purias Impact
CRM Software Used: Amphis Customer
Used Since: March 2010
Number of Users: 7
Number of Customer Records: More than 2500
Number of Quotes created: More than 2500
Number of Emails stored: More than 15000


CRM Software Case Study

Based in Spain, Advance Moves are a British run, removals and storage company that prides itself on high levels of service at rock bottom prices.

Advance Moves specialize in removal services from the UK and Ireland to all destinations in Spain. Everything they do is geared towards making your relocation in Spain as simple and cost effective as possible.

Advance Moves are members of the British Association of Removers (BAR).

CRM Software Case Study - Removals and Transport Software

In March 2010, Advance Moves were looking for an easy to use, multi-user CRM Software package to create Quotes and Invoices, and to manage their Email. They chose Amphis Customer for its ease of use and because Amphis Customer offered superior functionality compared with other CRM packages they had considered.

Advance Moves have imported thousands of customer records into Amphis Customer using spreadsheets. They store the shared CRM database on a NAS disk along with the shared documents and templates.

As well as creating Quotes and Invoices, Advance Moves make extensive use of Reminders to help control the workflow. They have customized Amphis Customer to store data specific to their business and they use many Custom Reports they have produced to generate specific information they need.

To help manage their Email, Advance Moves use Email templates within Amphis Customer to reply to Emails at the click of a button by just selecting which template to use.

"Fantastic, straight-forward product to install, set-up and more importantly USE. It has none of the frills, and in my opinion complications of the other CRM products out there. It has the basic CRM functionality that any business requires and is so quick and intuitive to use. Customization is simple and makes it easily adaptable to any business type. Customer Support is head and shoulders above any other software I have dealt with - quick, helpful and very reliable. Keep up the good work! "

David Davies
Advance Moves

www.advancemoves.com



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